Job Requisition ID #
26WD100110
English posting follows.
26WD100110, Conseiller en réussite client, AEC - Francophone
Aperçu du Poste
En tant que conseiller en réussite client, vous collaborerez avec les équipes chargées des comptes, les partenaires de distribution et les commerciaux afin d’aider les clients à tirer pleinement parti de leurs solutions Autodesk. Votre sens aigu des affaires, votre curiosité naturelle et votre capacité à identifier rapidement les besoins des clients vous permettront de créer des expériences marquantes tout au long du parcours client, tout en contribuant à définir les meilleures pratiques en interne.
Notre équipe de réussite client est une structure collaborative, dynamique et internationale qui se consacre à offrir des expériences d’exception à nos clients. Nous nous engageons à aider nos clients à tirer le meilleur parti de leurs solutions Autodesk afin qu’ils atteignent leurs objectifs commerciaux et qu’ils nous restent fidèles. En tant que membre de l’équipe, vous aurez toute latitude pour remettre en question le statu quo, diriger par l’influence et définir comment nous mesurons notre succès.
Responsabilités
Établir des relations solides avec les clients grâce à une approche proactive et à un engagement actif, afin d’aligner les fonctionnalités des produits sur les objectifs des clients.
Mettre en place et exécuter des stratégies avancées d’intégration et d’adoption pour accroître la valeur client et l’utilisation des produits
Identifier et accompagner les comptes à risque en utilisant de solides compétences en matière d’analyse et de conseil afin d’éliminer les risques et de les remettre sur la voie du succès
Collaborer de manière transversale avec les équipes commerciales, les partenaires de distribution, le support et les services afin de faire progresser les clients vers leurs objectifs clés
Offrir une expérience de haute qualité qui renforce la satisfaction et la fidélité des clients
Identifier et exploiter les opportunités d’approfondir la relation client grâce à la mise en valeur de la valeur ajoutée et à des conversations stratégiques
Qualifications Minimales
4 à 7 ans d’expérience dans la réussite client, la gestion de comptes ou un poste similaire en contact direct avec la clientèle
Expérience avérée dans le travail en autonomie tout en générant un impact mesurable
Expérience dans la gestion de collaborations transversales complexes avec des parties prenantes internes et externes
Maîtrise de Salesforce ou de systèmes CRM similaires
Expérience avec les logiciels SaaS, les logiciels basés sur le cloud ou les modèles économiques par abonnement
Connaissance des secteurs d’activité des clients d’Autodesk (AEC, MFG, M&E)
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26WD100110, Customer Success Advisor, AEC - French Speaking
Position Overview
As a Customer Success Advisor you’ll collaborate with Account teams, Channel Partners, and Sales Representatives to help customers fully realize the value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey - while also shaping internal best practices.
Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo, lead through influence, and shape how we scale success.
Responsibilities
Build strong customer relationships through proactive outreach and engagement to align product capabilities with customer objectives.
Establish and execute advanced onboarding and adoption strategies to increase customer value and product usage
Identify and engage at-risk accounts by using strong discovery and consultative skills to remove risk and realign them to success
Collaborate cross-functionally with Sales, Channel Partners, Support, and Services to drive customer milestones
Deliver a high-quality experience that deepens customer satisfaction and loyalty
Uncover and act on opportunities to expand customer relationship through value discovery and strategic conversations
Minimum Qualifications
4–7 years in Customer Success, Account Management, or a related customer-facing role
Proven track record of working independently while driving measurable impact
Experience navigating complex, cross-functional collaboration with internal and external stakeholders
Proficiency in Salesforce or similar CRM systems
Experience with SaaS, cloud-based software, or subscription business models
Familiarity with Autodesk customer industries (AEC, MFG, M&E)
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Equal Employment Opportunity
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging
In-Person Onboarding and Identity Verification
This role may require in-person onboarding and/or in-person ID verification.
Are you an existing contractor or consultant with Autodesk?
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