Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
MISSION DU POSTE
Au sein de l’équipe de leadership du commerce de détail New Balance, les chefs d’équipe en magasin à temps plein soutiennent les opérations telles que l’ouverture et la fermeture du magasin, l’atteinte des objectifs de performance, les tâches opérationnelles et l’offre d’une expérience de calibre mondial à nos clients. Vous dirigerez par l’exemple en incarnant les compétences clés de New Balance.
RESPONSABILITÉS PRINCIPALES
- Être une présence positive de leadership sur la surface de vente, tout en communiquant et en encadrant de façon professionnelle l’ensemble des employés
- Être orienté(e) vers les résultats et atteindre les indicateurs clés de performance du magasin grâce à la formation et au développement des employés
- Aider le/la directeur(trice) du magasin à créer les horaires et prendre l’initiative lors des réaménagements de la surface de vente
- Offrir une excellente expérience client en utilisant notre modèle de service GUEST
- Assurer une gestion opérationnelle efficace : ouverture et fermeture du magasin, contrôle des stocks, respect des procédures opérationnelles
- Participer au recrutement, aux entrevues et à l’embauche de talents de premier plan
- Respecter les règlements en matière de sécurité et de rapports, y compris les procédures appropriées de levage
EXIGENCES POUR RÉUSSIR
- Minimum de 2 ans d’expérience en supervision dans le commerce de détail (un atout)
- Diplôme d’études secondaires ou formation équivalente
- Aptitudes démontrées en leadership
- Excellentes compétences en service à la clientèle et en communication verbale
- Disponibilité pour travailler selon un horaire flexible afin de répondre aux besoins d’un commerce de détail dynamique, incluant les fins de semaine et les jours fériés
- Capacité de :
- soulever fréquemment des charges de 4 lb
- soulever occasionnellement des charges maximale de 8 lb
- s’agenouiller ou s’accroupir fréquemment
- déplacer des boîtes de marchandises jusqu’à 50 lb (avec assistance au besoin)
- rester debout pendant de longues périodes
- monter des échelles occasionnellement
- monter et descendre des escaliers fréquemment (selon l’emplacement)
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JOB MISSION
As part of the New Balance Retail Leadership Team, full time Retail Team Leads assist with duties such as opening/closing the store, driving results, operational duties and delivering a world class experience for our guests. You will lead by example through New Balance’s Core Competencies.
MAJOR RESPONSIBILITIES
- Be a positive leadership presence on the sales floor while communicating and coaching professionally with all associates
- Be results driven in achieving our store key performance indicators through training and development of our associates
- May assist store manager in creating the schedule and taking the lead in floor moves
- Deliver a great guest experience utilizing our GUEST service model
- Be operationally sound, opening/closing the store, inventory control, operational procedures
- Be involved in recruiting/interviewing/hiring of top talent
- Follow safety and reporting regulations, including proper lifting procedures
REQUIREMENTS FOR SUCCESS
- 2 years’ retail supervisory experience preferred
- High school diploma or equivalent educational experience
- Demonstrated leadership ability
- Strong customer service and verbal communication skills
- Willingness to work a flexible schedule to meet the demands of a thriving retail business, which may entail working on weekends and holidays
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
Flexible Work Schedule
For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while providing high levels of flexibility to associates. North American office-based associates are expected to come into the office on Wednesdays, with other occasional in-office days for in-person meetings and events as needed. Our offices are fully open and amenities are available across our North American office locations.
Equal Opportunity Employer
New Balance provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.