Design and implement Salesforce Service Cloud Voice and Amazon Connect contact center solutions. Lead deployments and translate business requirements into scalable technical architectures and IVR flows.

Expérience

10+ ans

Horaire

40 heures par semaine

Type d’emploi

Temps plein

Mode de travail

Sur place

Parrainage de visa

Aucune mention détectée dans l’offre

Description originale de l’offre

Cette offre comprend du français et de l’anglais.

Experience: 10+ Years Required

Key Responsibilities

Design and implement Salesforce Service Cloud Voice (SCV) and Amazon Connect contact center solutions.
Strong understanding of CRM, IVR, Telephony and Customer Service Operations.
Design IVR flows, queues, routing profiles and Contact Lens.
Implement Omni-Channel Routing for voice and digital channels, including Salesforce Agentforce.
Integrate Salesforce with internal/external systems and troubleshoot integrations.
Customize Salesforce using Apex, Flows and Process Builder.
Translate business requirements into scalable contact center architecture and technical designs.
Lead deployments and provide technical guidance to development teams.

Must-Have Skills

Salesforce Service Cloud Voice (SCV)
Amazon Connect & Contact Center IVR
Salesforce integrations & Omni-Channel
IVR, Telephony & CRM
Apex, Flows, Process Builder
IVR Flows, Queues, Routing Profiles, Contact Lens
Solution Architecture & Technical Design
Strong troubleshooting and team leadership

Postuler avant le 17 févr. 2027

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Dernière modification le 16 sept. 2026. À propos de ces détails

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