Join Teleperformance – Where Excellence Meets Opportunity!
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
Why Choose Teleperformance?
We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Utilize advanced support technologies and processes engineered to achieve outstanding results.
We cultivate lasting client relationships and make positive contributions to our local communities.
Become Part of an Exceptional Team!
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
Job Description
Profil du poste : Expert(e) opérationnel(le) du service à la clientèle I
Titre affiché : Spécialiste bilingue du soutien à la clientèle I (Français/Anglais) [
Lieu : Bureau de Toronto (75, avenue Eglinton Est) – Présentiel pendant les 90 premiers jours, puis mode hybride.
Supérieur immédiat : Superviseur B2B.
Type de poste : Permanent, temps plein.
Scolarité : Diplôme d’études secondaires ou équivalent.
Déplacements requis : Aucun.
À propos de nous
TP est un leader mondial de la gestion de l’expérience client et de l’impartition des processus d’affaires des centres de contact. Avec plus de 500 000 employés à travers le monde, nous avons développé un modèle de travail hybride efficace et responsable, combinant le télétravail et le travail sur site. Nous offrons nos services dans plus de 300 langues et dialectes. Classée au 11e rang des 25 meilleurs milieux de travail au monde par Fortune Magazine en partenariat avec Great Place to Work®, TP a également obtenu la certification Meilleur Employeur dans 64 pays, représentant plus de 97 % de notre effectif mondial.
Notre culture
Chez TP, nous demeurons fidèles à nos valeurs fondamentales : l’intégrité, le respect, le professionnalisme, l’innovation et l’engagement.
ec une prime de performance pouvant atteindre 5 % selon l’atteinte des objectifs de performance (KPI).
À propos du poste
À titre de Spécialiste bilingue du soutien à la clientèle I, vous soutiendrez un fournisseur desservant des cabinets dentaires avec des produits de soins à domicile. Vous serez le principal point de contact entre le fournisseur et les cabinets dentaires, assurant le traitement précis des commandes, un soutien rapide et une expérience client positive et constante.
Le candidat idéal possède une solide expérience en service à la clientèle, un grand souci du détail, une excellente capacité d’exécution des processus et une compréhension de base des produits ainsi que du fonctionnement des cabinets dentaires. La maîtrise du français et de l’anglais est essentielle afin de servir notre clientèle bilingue partout au Canada.
Principales responsabilités
Exigences du poste
Qualifications souhaitées
Ce que nous offrons
Horaire
Lieu de travail
Diversité, équité et inclusion
TP célèbre la diversité et s’engage à offrir un milieu de travail inclusif. Nous ne faisons aucune discrimination fondée sur l’identité ou l’expression de genre, l’orientation sexuelle, la race, la religion, l’âge, l’origine nationale, la citoyenneté, le handicap, la grossesse, le statut d’ancien combattant ou tout autre motif protégé par la loi.
TP accueille et encourage les candidatures des personnes en situation de handicap. Des mesures d’adaptation sont offertes sur demande à toutes les étapes du processus de recrutement.
TP est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi.
Job Role & Profile: Operations Customer Expert I
Advertised as : Bilingual French Customer Support Specialist I - Medical
Location: Toronto Office (75 Eglinton Avenue)- 90 days on site, then Hybrid
Reports to: B2B Supervisor
Contract: Regular, Full-time
Education: High School or secondary school diploma (or equivalent)
Travel Requirements: No
For existing vacancy: Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.
Base compensation of $20.00 per hour, plus a performance bonus of up to 5% based on meeting KPI targets
About the job
An ideal a Bilingual French Customer Support Specialist I, you will be supporting for a supplier servicing dental offices with home care products needs a strong foundation in process execution, attention to detail, and customer service professionalism, combined with a basic understanding of product offerings and dental office workflows. This individual acts as the first point of contact between the supplier and the dental office, ensuring accurate order processing, timely support, and a consistent, positive customer experience while maintaining smooth day-to-day operations.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
Job Requirements:
Preferred Qualifications
What We Offer
Schedule
Location
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations
are available on request for candidates taking part in all aspects of the selection process. Should you be
invited to participate in the selection process we are committed to accommodating you to best meet
your needs.
Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer
Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
