Description
Unlike a traditional execution-focused design role, this position is centered on UX strategy, research, customer journeys and insight-driven recommendations. You will help identify experience opportunities, understand user behaviour and business objectives, and translate research and insights into clear recommendations and UX artifacts that the visual design team can bring to life.
The team is building its processes and ways of working, so this role is well suited to someone who enjoys bringing ideas forward, creating structure and helping mature a UX practice rather than simply stepping into an established process.
What Youll Do
- Lead UX initiatives from initial intake and problem definition through research, ideation, recommendations and handoff to Design.
- Partner closely with Product to understand business objectives, KPIs and product priorities while ensuring the user's experience remains central to decision-making.
- Conduct and synthesize user research, including interviews and other qualitative research methods.
- Develop customer journeys, experience maps, wireframes and other UX artifacts that communicate recommendations to Product and Design.
- Evaluate user experiences using analytics, research and behavioural data to identify friction points and opportunities for improvement.
- Help determine the appropriate UX approach for new initiatives, including where research, interviews, analytics or journey mapping are required.
- Consider how customer journeys should translate across web, mobile and connected TV experiences, recognizing that the right experience may differ by platform.
- Support experiences across both TV and News, rather than being dedicated to a single platform or product area.
- Present UX findings, recommendations and experience improvements to senior leadership and cross-functional stakeholders.
- Partner with the UX Lead and broader team to establish new UX processes, intake models, working practices and recurring experience reviews.
- Help strengthen UX and design maturity across the organization by advocating for research and user-centered decision-making.
What Were Looking For
- senior-level experience in UX Design, Experience Design or Product Design, with a career strongly rooted in UX.
- Strong understanding of the full UX lifecycle, including: User research and interviews, Journey mapping and experience mapping, Problem definition and ideation, Wireframing, Translating research into recommendations, Presenting findings and influencing stakeholders
- Experience designing or evaluating customer journeys across both web and mobile/digital product experiences.
- Ability to operate strategically and connect user needs, product objectives and business goals.
- Comfortable working with Product and Design teams while maintaining a strong point of view as an advocate for the user.
- Strong communication and storytelling skills, with the confidence to present directly to senior leaders.
- Comfortable operating in an evolving environment where processes are still being defined.
- Collaborative mindset and an interest in helping build and shape a UX practice, not simply work within one.
Skills
Ux design, ux strategy, journey mapping, wireframing, research, mobile, web, news, data
Top Skills Details
Ux design,ux strategy,journey mapping,wireframing,research,mobile,web
Additional Skills & Qualifications
Strong UX fundamentals are more important than job title. Candidates coming from a senior Product Designer background may also be considered if their experience has been heavily UX-focused and they are comfortable moving away from hands-on visual/UI design.
Analytics & Data-Driven UX
Strong interest in using quantitative data to understand customer behaviour.
Experience leveraging analytics to inform UX recommendations and measure experience improvements.
Experience with Adobe Analytics is particularly valuable.
Media, Streaming or News
Previous experience with digital media, streaming, publishing or news products is an asset.
Understanding of subscription, content discovery, engagement or digital media customer journeys would be beneficial.
UX Research
Strong qualitative research background with experience planning and conducting customer interviews.
Ability to synthesize research into actionable insights and recommendations.
Job Type & Location
This is a Contract position based out of Toronto, ON.
Pay And Benefits
The pay range for this position is $60.00 - $70.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Workplace Type
This is a hybrid position in Toronto,ON.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de lentreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises dAllegis Group. Découvrez dautres informations à TEKsystems.com.
Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.
About TEKsystems And TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.econnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.
