JOB DESCRIPTION
Compensation
$55,700 - $104,600
Purpose
This role supports Corporate Multi-Unit (CMU) business by managing the customer relationship locally, with the expectation of enhancing the customer experience. This position is responsible for building relationships with new and existing accounts. The focus is to provide excellent customer support to Sysco customers and ensure last mile issue resolution.
Responsibilities
- Manages assigned customers/concepts and handles last mile activities to ensure customer receives product timely and accurately.
- Monitors proprietary stock keeping units (SKUs) and promotional items ensuring adequate inventory and minimum movement requirements. Works with customers to clear slow moving or dead inventory
- Works with Merchandising department to communicate upcoming promotional inventory, new listings, increased/decreased inventory pulls and plans for slow moving/ dead inventory.
- Communicates with customers to advise of bid changes and pricing inaccuracies.
- Works in collaboration with the Transportation department to determine the best options for delivery windows, prospective night drop locations and communicating customer concerns.
- Identifies operational inefficiencies by balancing work week, limiting same day/off day deliveries, assessing back orders, reducing deliveries, and increasing order size.
- Liaises with Connect and communicates with customer regarding items such as prod credit, special orders, etc.
- Utilizes Customer Relationship Management (CRM) tool for account management which includes managing tasks, communicating across selling team, ensure customer data is accurate.
- Skillfully navigates challenging conversations with internal and external stakeholders. Responsible for appropriate escalation as needed.
- Utilizes CRM tool (Sysco 360) as communication and measurement tool.
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Is willing to work safely with minimal environmental impact and understands the important of reporting all hazards, incidents and environmental spills immediately to their supervisor.
- Understands that they play an integral role in their own safety and that of their colleagues and is willing to speak out when hazards are present.
- Perform other duties as assigned.
Qualifications
- Minimum 1 year of experience in related industry/field, food service experience is an asset.
- Post-secondary education in business, hotel/restaurant or marketing/sales preferred, combination of experience and education considered.
- Ability to build customer loyalty by developing productive customer relationships.
- A client service and sales focus; confidentiality, integrity, and respect in all interactions.
- Must possess excellent computer skills and have intermediate proficiency in Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Excellent communication skills using negotiation processes and gaining agreement with others.
- Bilingualism is considered an asset.
Gestionnaire de comptes
Rémunération
55 700 $ – 104 600 $
Objectif
Ce poste soutient les activités commerciales Multi‑Unités corporatif (CMU) en gérant la relation client au niveau local, dans le but d’améliorer l’expérience client. Cette fonction est responsable de l’établissement de relations avec des comptes nouveaux et existants. L’accent est mis sur la fourniture d’un excellent service à la clientèle aux clients de Sysco et sur la résolution des enjeux liés à la livraison finale (« dernier kilomètre »).
Responsabilités
- Gérer les clients/concepts assignés et prendre en charge les activités du dernier kilomètre afin d’assurer que le client reçoive les produits en temps opportun et avec exactitude.
- Surveiller les unités de gestion des stocks exclusives (UGS) et les articles promotionnels en veillant à maintenir des niveaux d’inventaire adéquats et à respecter les exigences minimales de rotation. Travailler avec les clients pour écouler les stocks à faible rotation ou désuets.
- Collaborer avec le service du marchandisage pour communiquer les stocks promotionnels à venir, les nouvelles inscriptions, les augmentations/diminutions des prélèvements d’inventaire et planifier la gestion des stocks à faible rotation ou désuets.
- Communiquer avec les clients pour les informer des modifications d’appels d’offres et des erreurs de prix.
- Travailler en collaboration avec le service du transport pour déterminer les meilleures options de fenêtres de livraison, les emplacements potentiels de livraison de nuit et communiquer les préoccupations des clients.
- Identifier les inefficacités opérationnelles en équilibrant la semaine de travail, en limitant les livraisons le jour même/hors jour, en évaluant les commandes en attente, en réduisant le nombre de livraisons et en augmentant la taille des commandes.
- Assurer la liaison avec Connect et communiquer avec les clients concernant des éléments tels que les crédits produits, les commandes spéciales, etc.
- Utiliser un outil de gestion de la relation client (CRM) pour la gestion des comptes, incluant la gestion des tâches, la communication au sein de l’équipe de vente et l’exactitude des données clients.
- Gérer habilement des conversations difficiles avec les parties prenantes internes et externes. Être responsable de l’escalade appropriée lorsque nécessaire.
- Utiliser l’outil CRM (Sysco 360) comme outil de communication et de mesure.
- Se conformer à la politique et aux procédures de salubrité alimentaire de Sysco afin de respecter les exigences en matière de sécurité, de qualité et de conformité des aliments.
- Travailler de façon sécuritaire avec un impact environnemental minimal et comprendre l’importance de signaler immédiatement tout danger, incident ou déversement environnemental à son superviseur.
- Reconnaître son rôle essentiel dans sa propre sécurité et celle de ses collègues et être prêt à signaler toute situation dangereuse.
- Effectuer toute autre tâche assignée.
Qualifications
- Minimum d’un an d’expérience dans un secteur connexe; une expérience en restauration est un atout.
- Formation postsecondaire en administration des affaires, hôtellerie/restauration ou marketing/vente privilégiée; une combinaison d’expérience et de formation sera considérée.
- Capacité à fidéliser les clients en développant des relations solides et productives.
- Orientation service à la clientèle et ventes; confidentialité, intégrité et respect dans toutes les interactions.
- Excellentes compétences informatiques et maîtrise intermédiaire de Microsoft Office (Word, Excel, PowerPoint et Outlook).
- Excellentes aptitudes en communication, incluant la négociation et la capacité d’obtenir l’adhésion des autres.
- Le bilinguisme est considéré comme un atout.
Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.
At Sysco, we aspire to create a global culture that is decidedly diverse, equitable, and inclusive – one where we foster belonging as we care for one another and connect the world through food and trusted partnerships. We are Better Together.
COMPANY OVERVIEW
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.
Our Purpose: Connecting the world to share food and care for one another
Our Mission: Delivering success for our customers through industry-leading people, products and solutions
Our Identity: Together we define our future of foodservice and supply chain
Here’s a sample of the many benefits Sysco colleagues enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Voluntary Optional Insurance • Parental Leave Plan • Company Pension Plan • Group RRSP & TFSA • Employee and Family Assistance • Stock Purchase Plan • Maple Virtual Care • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups
(*benefits may vary based on location or bargaining unit)
ADDITIONAL INFORMATION
This Job Requisition was created with the help of AI. AI will not be used to make hiring decisions or who progresses in the Job Application process. If you have any questions, please reach out to our Talent and Acquisition Team.
This Job Requisition is for an existing vacancy.
