Emplois : Canada

Regrouper par employeurRecevoir les nouvelles offres Enregistrer cette recherche

Ajouté il y a 10 jours
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Temps plein
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…
Ajouté il y a 10 jours
TS
R56790 Business Analyst III - Artificial Intelligence
TD SYNNEX
Mississauga, ON
- Temps plein
Build out formal adoption metrics. Dedicated capacity will allow us to establish these metrics to measure platform impact, track developer adoption, and drive data-backed decisions.
Ajouté il y a 10 jours
HS
Data Warehouse System Engineer
Hyve Solutions
ON · Ontario, Canada
- Temps plein
Design, build, and operate an enterprise-scale Lakehouse platform based on Apache Iceberg to support batch, streaming, and incremental data workloads. Drive the migration from Hadoop/HDFS…
Ajouté il y a 10 jours
HS
Site Reliability Engineer- EDI
Hyve Solutions
ON · Ontario, Canada
- 70 000 $ à 110 000 $ CAD / an
- Temps plein
Maintain and support EDI and external-facing platform services, including AS2 servers, FTP/SFTP services, dashboards, and supporting integrations.
Ajouté il y a 10 jours
Consultant en Déploiement - Apprentissage automatique | Delivery Consultant - Machine Learning, ProServe Shared Delivery Team - Data & AI
Amazon
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
…Generative AI (GenAI)? Excited by using massive amounts of disparate data to develop AI/ML models? Eager to learn to apply AI/ML to a diverse array of enterprise use? Thrilled to be a key…
Ajouté il y a 10 jours
PC
Capital Markets Transactions - Senior Associate
PwC Canada
Calgary, AB
- Temps plein
…Accounting Policies, Active Listening, Alteryx (Automation Platform), Analytical Thinking, Benchmarking, Capital Market Engagement, Capital Markets Transactions, Capital Raising, Carve-Out…
Ajouté il y a 10 jours
VC
Junior HR & Systems Specialist
Valsoft Corporation
Montreal, QC
- Temps plein
Support the Group HR Lead in integrating newly acquired businesses into Edelweiss Group’s systems including uploading and maintaining accuracy of employee information on HRIS, ensuring data…
Ajouté il y a 10 jours
Business and Configuration Analyst, AI
CityofOttawa
Ottawa, ON
…les services d’IA Microsoft Azure, Copilot Studio et Power Platform est un…
Ajouté il y a 11 jours
A
Développeur CCaaS
Accenture
Montreal, QC
- Temps plein
Intégrer Google CCAI à des connecteurs de téléphonie et à des plateformes de centre d’appels via CCAI Platform (CCAIP) ou des intégrations partenaires.
Ajouté il y a 13 jours
S
Senior Data Architect
Synechron
Montreal, QC
- Temps plein
Ajouté il y a 13 jours
P
Information Technology Audit Manager (Bilingual FR/EN)
PwC
Montreal, QC
- Temps plein
…Information Technology controls (e.g. databases, operating systems, data warehouses, and reporting tools) in order to help our clients achieve optimal operational…
Ajouté il y a 13 jours
V
Procurement Category Manager / Chef de Catégorie (Achat) - Logistique
Vention
Montreal, QC
- Temps plein
…record time with the only hardware and software AI-powered platform built for the factory floor. Our technology powers over 25,000 machines across 4,000 factories across 5 continents and we…
Ajouté il y a 13 jours
M
Responsable Environnement, Santé et Sécurité (EHS) du Site / Senior Manager, Site Environment, Health & Safety (EHS) Lead
Moderna
Laval, QC
- Temps plein
Ajouté il y a 14 jours
C
Senior Presales Engineer
ChapsVision
Montreal, QC
- Temps plein
Ajouté il y a 14 jours
O
Senior Software Developer (Bilingual)
OpenText
Ottawa, ON
- Temps plein
We are looking for a Senior Backend Software Developer to join our development team at OpenText. Our team builds and evolves a public, multi-tenant Software-as-a-Service (SaaS) cloud…
Ajouté il y a 14 jours
O
Sr. Software Developer (Bilingual)
OpenText
Ottawa, ON
- Temps plein
We are looking for a Senior Backend Software Developer to join our development team at OpenText. Our team builds and evolves a public, multi-tenant Software-as-a-Service (SaaS) cloud…
Ajouté il y a 14 jours
O
Sr. Software Developer (Bilingual)
OpenText
Richmond Hill, ON
- Temps plein
We are looking for a Senior Backend Software Developer to join our development team at OpenText. Our team builds and evolves a public, multi-tenant Software-as-a-Service (SaaS) cloud…
Ajouté il y a 14 jours
V
Staff Software Developer, Simulation / Développeur(se) logiciel principal(e), Simulation
Vention
Montreal, QC
- Temps plein
Extend the simulation platform to support physical AI, so that teams can train, test and validate robot AI models before they run on real hardware
Ajouté il y a 14 jours
GM
Senior Software Developer - CI/CD and Software Development Tools
General Motors
Markham, ON
- Temps plein
Monitor and analyze pipeline and platform performance, reliability, and software quality metrics; identify bottlenecks and implement data-driven improvements.
Ajouté il y a 14 jours
P
Senior Software Developer in Test | Ingénieur·e logiciel senior en test
Plotly
Télétravail, Canada
- Temps plein
- Télétravail
Plotly builds the tools millions of developers use to work with data. Our open-source libraries are downloaded millions of times per day, Dash is one of the most popular ways to build data…
Ajouté il y a 15 jours
A
Software Developer
Actalent
Toronto, ON
- 24 $ à 33 $ CAD / heure
- Contrat
As a Software Developer, you will lead the design and delivery of software services and website stacks that involve engaging creatives, cross-screen placements, targeting, optimization,…
Ajouté il y a 15 jours
TC
IAM Governance, Policy & Compliance Specialist
TMC Canada
Montreal, QC
- Temps plein
Support the enhancement of a centralized platform for control, compliance, escalation, and remediation data.
Ajouté il y a 16 jours
A
Enterprise Account Manager / Gestionnaire de compte client entreprise
AKUR8
Montreal, QC
- Temps plein
IMPORTANT: You must possess an employment status that allows you to work from our Montréal office
Ajouté il y a 16 jours
EC
Développeur(euse) logiciel senior / Senior Software Developer
Eaton Corporation
Brossard, QC
- Temps plein
Eaton’s utility digital solutions division has an opening for a Senior Software Developer to join our Embedded Devices Control System team, responsible for developing, maintaining, and…
Ajouté il y a 16 jours
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Temps plein
…AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better.…

ServiceNow

Associate Customer Success Manager - French

6650 St. Urbain Street Suite 500, Montreal, QC, H2S 3G9, Canada

Temps plein

Postuler sur jobs.smartrecruiters.com À propos de l’employeur

La candidature s’ouvre dans un nouvel onglet.

Détails de l’emploi

Type d’emploi: Temps plein
Expérience: 2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Langue de l’annonce: Anglais · Français
Publié: 26 oct. 2026

Description originale de l’offre

Version française de cette offre bilingue.

Company Description

Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

######

Additional Information

Nous abordons notre monde du travail distribué avec flexibilité et confiance. Les profils de travail (flexible, à distance ou requis au bureau) sont des catégories attribuées aux employés de ServiceNow en fonction de la nature de leur travail et de leur lieu de travail assigné. Pour en savoir plus, cliquez ici. Pour déterminer l'éligibilité à un profil de travail, ServiceNow peut confirmer la distance entre votre résidence principale et le bureau ServiceNow le plus proche à l'aide d'un service tiers.

Equal Opportunity Employer

ServiceNow est un employeur qui souscrit au principe de l'égalité d’accès à l’emploi. Tous les candidats qualifiés recevront une considération pour l’emploi sans égard à la race, la couleur, la croyance, la religion, le sexe, l’orientation sexuelle, l’origine nationale ou la nationalité, l’ascendance, l’âge, le handicap, l’identité ou l’expression de genre, l’état matrimonial, le statut d’ancien combattant ou toute autre catégorie protégée par la loi. De plus, tous les candidats qualifiés ayant des antécédents d’arrestation ou de condamnation seront pris en considération pour un emploi conformément aux exigences légales.

Accommodations

Nous mettons tout en œuvre offrir une expérience accessible et inclusive pour tous les candidats. Si vous avez besoin d’une mesure d’adaptation raisonnable pour compléter une partie du processus de candidature ou si vous n’êtes pas en mesure d’utiliser cette candidature en ligne et que vous avez besoin d’une autre méthode pour postuler, veuillez communiquer avec [email protected] pour obtenir de l’aide.

Export Control Regulations

Pour les postes nécessitant l’accès à une technologie contrôlée assujettie aux règlements sur les contrôles à l’exportation, y compris les U.S. Export Administration Regulations (EAR), ServiceNow peut être tenu d’obtenir l’approbation des autorités gouvernementales en matière de contrôle des exportations pour certaines personnes. Tout emploi est subordonné à l’obtention par ServiceNow d’une licence d’exportation ou d’une autre approbation qui pourrait être requise par les autorités de contrôle des exportations compétentes.

######

Work Personas

Lire l’offre bilingue complète

Company Description

######

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone - freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow - helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Location

ServiceNow hub location. Minimum 3 days in-office, with flexibility.

What you get to do in this role:

The Customer Success Manager (CSM) - IC2 - is the practitioner level in the CSM job family. You will own consumption and adoption outcomes across a portfolio of mid-complexity customers, operating with judgment and autonomy within your portfolio while drawing on senior CSMs (IC3) for strategic or commercial ambiguity. You will utilise the internal AI agents that augment the role today and be ready to drive adoption of new agents as they are released.

This is the level at which the CSM operates as a confident advisor - overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and Manager level, and translating platform outcomes into commercial impact for the business stakeholders you engage.

You will also contribute to the practice: patterns from your accounts feed playbook development, your structured feedback improves the agent stack, and you mentor IC1 CSMs informally on advisory craft and AI fluency.

You operate as a credible voice on how we work with AI - with your customers. You can explain to a Director what AI is doing on their behalf, set realistic expectations for AI reliability, and help them think about their own governance and trust posture as they adopt ServiceNow's AI capabilities themselves. The way you operate is part of how ServiceNow is building toward a different way of working in customer success - your fluency with AI contributes to that journey.

This role is illustratively aligned to a portfolio of moderate-complexity customers with mid-tier annual contract value - final portfolio sizing and ACV thresholds are subject to final design.

Key Responsibilities

Own consumption and adoption outcomes across a portfolio of mid-ACV, moderate-complexity customers; drive customer action through deep understanding of adoption metrics aligned to customer KPIs and business goals.

Utilise the internal productivity agent stack with practitioner-level fluency - recognise agent failure modes, override agent-recommended actions where context demands, integrate agent outputs into customer engagement seamlessly.

Lead Customer Business Reviews at Director and Manager level; translate platform outcomes into commercial impact in the customer’s language.

Own a standardised-to-moderately-tailored Customer Impact Plan across the portfolio; manage critical risks and mitigation strategies, conducting periodic reviews to refine the plan and report on adoption.

Apply practitioner-level business acumen - understand how the customer makes money, differentiates, and manages risk; spot expansion signals in natural conversation and hand them off cleanly to Sales.

Partner with the Renewal Account Manager (RAM) and AE on renewal readiness, surfacing risk and opportunity from your portfolio.

Diagnose adoption blockers at configuration or workflow level; escalate complex technical issues to relevant stakeholders with full context already assembled.

Contribute patterns from customer deployments to playbook development; provide structured feedback to agent systems and flag patterns that need new logic.

Integrate outputs from multiple AI tools into a coherent customer narrative - adding the commercial, political, and strategic context that AI cannot see. This integration work is where human judgment compounds with AI output.

Explain AI behaviour to customer stakeholders with appropriate confidence calibration - what the AI did, what it didn't do, where it might be wrong, and where it should be trusted. Help customers build their own intuition for AI-augmented work.

Provide structured feedback to the AI systems - flag failure modes, surface patterns the AI misses, and feed your judgement back so the system improves over time.

Mentor IC1 CSMs informally on advisory craft, AI fluency, and customer engagement.

Support Impact renewal preparation in collaboration with the AE and RAM, proactively addressing adoption challenges and value gaps.

Qualifications

To be successful in this role you have:

2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.

Practitioner-level capability with AI tools and agents in a professional context - able to operate fluently with multiple agents, recognise their failure modes, and override agent-recommended actions where context demands.

Ability to translate AI work for non-technical stakeholders - explain to a customer Director what AI is doing, why it matters, and what level of confidence is appropriate, without retreating into technical language or overselling capability.

Demonstrated track record of using AI to materially change how you do work - not just adopting AI tools, but extracting real value from them and adapting your workflow accordingly.

Practitioner-level business acumen - translates customer business context into a ServiceNow best-practice roadmap with confidence and limited supervision.

Strong stakeholder management capability - navigates multi-stakeholder situations at Director and Manager level with structure; comfortable challenging assumptions and leading uncomfortable conversations.

Proven ability to take ownership of a customer portfolio, act with autonomy, and make key decisions to drive effective customer outcomes.

Ability to leverage data and analytics to make informed decisions and provide recommendations that drive achievement of customer business objectives.

Familiarity with ServiceNow platform architecture, CMDB, Workflow Data Fabric, and Agentic AI concepts - working fluency in Sense, Decide, Act, Govern and mapping core use cases to customer business.

Proven ability to collaborate effectively with cross-functional teams (Sales, Product, Support, Delivery, Renewal Account Managers).

Outstanding communication and presentation skills, including the ability to lead Customer Business Reviews and chair structured customer meetings.

Growth mindset - willing AND able to stretch into an evolving role; ready to drive adoption of new agents as they are released.

ServiceNow experience and/or certifications strongly preferred.

Additional Information

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

######

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Employee Type: Regular

Region: AMS - North America and Canada

Work Persona: Flexible

Postuler sur jobs.smartrecruiters.com À propos de l’employeur

En savoir plus sur ce poste

Parrainage de visa

Aucune mention détectée dans l’offre

Signaler cette offre

Conditions de travail

Emplois : Canada