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R
Gestionnaire, marchandisage visuel | Visual Merchandising Manager
RUDSAK
Montreal, QC
- Temps plein
…créative, RUDSAK continue d’évoluer tout en demeurant fidèle à son engagement envers la qualité, le savoir-faire et l’expression…
Ajouté il y a 3 heures
XT
Chauffeur Classe 1 - États-Unis/AZ Driver US runs
XTL Transport, Logistics, Distribution
Quebec, QC
- Temps plein
Engagement en faveur de la sécurité, avec des normes et des protocoles stricts en place
Ajouté il y a 5 heures
AA
Gestionnaire des garanties / Warranty Manager
Airbus Aircraft
Montreal, QC
- Temps plein
Gestionnaire des garanties / Warranty Manager
Ajouté il y a 6 heures
L
Assistant Manager, Guest Experience | Contract August 2026 - June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Temps plein
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Ajouté il y a 6 heures
A
Gestionnaire de Territoire, Esthétique Faciale - Rive-Nord
AbbVie
Blainville, QC
- Temps plein
…novatrices, de l’information, un service exceptionnel et un engagement à l’égard de l’excellence, le tout avec une touche personnelle. Pour en savoir plus, visitez le…
Ajouté il y a 6 heures
L
Assistant Manager, Guest Experience | Place Ste-Foy
lululemon
Quebec, QC
- Temps plein
…innovants, à l’importance que nous accordons à nos magasins, à notre engagement envers notre personnel et aux connexions incroyables que nous établissons dans chaque communauté où nous nous…
Ajouté il y a 7 heures
PM
Gestionnaire de compte entrepreneur
Patrick Morin
Trois-Rivières, QC
- Temps plein
Sens de l’engagement et de l’atteinte des résultats;
Ajouté il y a 7 heures
CV
Représentant/e des services financiers (Bilingue)
Canada Vie
Lasalle, ON
- Temps plein
Accroître l’engagement des clients afin d’atteindre les objectifs de développement des affaires généraux des centres.
Ajouté il y a 8 heures
TS
Maintenance Tech I – Technicien(ne) de maintenance Ilities I
TD SYNNEX
Mississauga, ON
- Temps plein
Assist with coordination of Maintenance Manager responsibilities.
Ajouté il y a 9 heures
GV
Directeur(trice) succursale
Groupe Vision New Look Inc
Salaberry-de-Valleyfield, QC
- Temps plein
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 9 heures
GV
Directeur(trice) succursale
Groupe Vision New Look Inc
Montreal, QC
- Temps plein
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 9 heures
GV
Directeur.trice succursale en formation
Groupe Vision New Look Inc
Laval, QC
- Temps plein
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 9 heures
GV
Directeur(trice) succursale
Groupe Vision New Look Inc
Laval, QC
- Temps plein
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 9 heures
GV
Directeur(trice) succursale
Groupe Vision New Look Inc
Brossard, QC
- Temps plein
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 9 heures
GV
Directeur(trice) opticien(ne)
Groupe Vision New Look Inc
Brossard, QC
- Temps plein
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 9 heures
GV
Directeur.trice succursale en formation
Groupe Vision New Look Inc
Longueuil, QC
- Temps plein
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 9 heures
GV
Directeur(trice) succursale
Groupe Vision New Look Inc
Levis, QC
- Temporaire
…nos équipes. Notre succès ? Il s'agit définitivement de notre engagement à contribuer au bien-être de nos clients et de nos employés afin qu’ils profitent pleinement de la vie ! Ils sont,…
Ajouté il y a 11 heures
AA
Responsable de Domaine Propriétés des Masses / Mass Properties Product Domain Manager (PDM)
Airbus Aircraft
Montreal, QC
- Temps plein
Ajouté il y a 11 heures
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Autre
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from…
Ajouté il y a 11 heures
C
General Manager
Chartwell
Montreal, QC
- Temps plein
Ajouté il y a 13 heures
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- 120 000 $ à 165 000 $ CAD / an
- Temps plein
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Ajouté il y a 14 heures
LC
Superviseur Senior aux Opérations (nuit)
Loblaw Companies Limited
Boucherville, QC
- Temps plein
Reporting to the Operations Manager, the successful candidate will be responsible for optimizing the daily operational activities of their shift while considering employee well-being,…
Ajouté il y a 15 heures
A
Product Manager
Actalent
Vancouver, BC
- 60 $ à 70 $ CAD / heure
- Temps plein
This Product Manager role focuses on developing and managing new consumer-facing payment and membership products that drive global member acquisition and engagement. You will own and evolve…
Ajouté il y a 16 heures
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Temps plein
Avec plus de 17 000 employés à l’échelle mondiale, la mission de l’organisation "Customer Experience & Success (CE&S)" est d’aider les clients à accélérer la création de valeur pour leur…
Ajouté il y a 16 heures
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Télétravail, Canada
- Temps plein
- Télétravail
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…

PwC

Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)

Ottawa, ON, Canada
Toronto, ON, Canada

The salary range for this position is $84,700 - $134,700. · Temps plein

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Détails de l’emploi

Salaire: The salary range for this position is $84,700 - $134,700.
Type d’emploi: Temps plein
Langue de l’annonce: Anglais · Français
Publié: 2 oct. 2026

Description originale de l’offre

Cette offre comprend du français et de l’anglais.

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Experience

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.

Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.

The Opportunity:

As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and operating models that drive growth, loyalty, and efficiency.

Support the delivery of customer transformation engagements, including customer strategy, experience design, brand design, and service/operating model improvements.
Conduct customer and user research, data analysis, insight generation, and analyze customer data (VoC, NPS, behavioral data) to identify insights and opportunities.
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives.
Design and oversee the deployment of sites using Lightning Web Runtime, including design system governance with Salesforce Experience Cloud.
Create high-fidelity wireframes, interactive prototypes, and UI mockups that align with brand and usability standards.
Support Salesforce CMS integration, contributing to sharing/visibility design for external users, with awareness of how Single Sign-On affects the experience.
Design and maintain a library of reusable design patterns and branding sets.
Support the implementation of Agentforce and Einstein Search, working alongside technical leads to ensure features align with the intended user experience. .
Develop structured deliverables, including presentations, models, and analyses, and collaborate with multidisciplinary teams (strategy, design, and technology) while conducting usability tests with diverse user groups.
Manage defined workstreams or project components with guidance and build working relationships with client stakeholders at the manager and director levels.

What you’ll bring to this role

Experience in digital experience architecture and UX strategy, including enterprise web portals, with strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture.
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights approaches, and experience with design thinking and human-centered design methodologies.
Strong analytical capabilities, including both qualitative and quantitative analysis, with exposure to behavioral insights and innovation methods.
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments.
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills, with the ability to communicate effectively across multidisciplinary teams.
Proven stakeholder management skills with manager- and director-level clients, including the ability to build and maintain strong client relationships.
Familiarity with the Salesforce digital customer platform, supported by certifications such as Salesforce Administrator, Platform Developer, App Builder, or Salesforce Architect.
Experience with web development standards and technologies, including HTML5, CSS3 (SLDS), JavaScript (ES6+), and integration of third-party services such as payment gateways and mapping tools into Experience Cloud using Apex, Flow, external services, and the Salesforce Metadata API.
Familiarity with authentication and security concepts relevant to external-facing portals - including single sign-on, social login, and data-sharing rules - to inform design decisions around access, visibility, and user experience.
Serve as the subject matter expert for Section 508 and WCAG compliance to ensure accessibility-first engineering and inclusive user experiences. Experience with Cloud to support design system governance and enable rapid, consistent deployment of new pages and features.
As a requirement for this role, a Reliability Security Clearance is required for current or future assignments as needed.

The salary range for this position is $84,700 - $134,700. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Accessible Design, Active Listening, Analytical Thinking, Brand Recognition, Communication, Creativity, Customer Experience (CX) Strategy, Data Analysis and Interpretation, Design Thinking, Digital Customer Experience, Embracing Change, Emotional Regulation, Empathy, Experience Design, Figma (UI Design Software), Human-Centered Design, Human-Computer Interaction (HCI), Inclusion, Industry Trend Analysis, Intellectual Curiosity, Interactive Design, Iterative Design, Learning Agility {+ 20 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

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