Date Posted:
2026-03-12
Country:
Canada
Location:
LOC13039 1535 Gladstone Street,Montreal,Quebec,H4E 1C5,Canada
Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales, margin growth & customer satisfaction for all customers within the assigned geography.
Essential Responsibilities
- Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.
- Retain and renew current maintenance agreements by improving customer satisfaction via MFA program
- Manage and nurture account relationships to drive renewals and repair opportunity
- Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
- Assist with customer concern resolution along with Operations, including Service Project Manager and Service Supervisor
- Partner with branch business development sales team to identify business development opportunities.
- Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results
- Manage opportunities in the CRM pipeline and provide accurate forecasting
Education / Certifications
- Bachelor’s degree required
Basic Qualifications
- 2+ years sales experience required
- Fully bilingual in both French and English
- Ability to work in a highly team-oriented and dynamic environment
- Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
- Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
- Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
- Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills
Preferred Qualifications
- Elevator industry experience a plus
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
Otis Canada est à la recherche d’un gestionnaire de comptes – service après-vente très motivé pour promouvoir des solutions innovantes auprès des clients actuels et potentiels.
Responsabilités
- Estimer, négocier et vendre des contrats de service et d'entretien afin d'obtenir de nouveaux appareils sous contrat.
- Gérer le portefeuille des contrats actuels, promouvoir et vendre des forfaits et produits d'entretien d'ascenseurs et/ou des services de modernisation.
- Rechercher les clients éventuels et entretenir de bonnes relations avec la clientèle, atteindre ou dépasser les objectifs de ventes et servir de conseiller technique auprès de la clientèle.
- Développer et accroître le territoire de vente par du démarchage, en faisant appel à votre connaissance des conditions du marché local et des forces dynamiques de la concurrence.
- Maintenir à jour ses connaissances techniques sur les ascenseurs/escaliers mécaniques et les produits et les solutions de modernisation d’Otis.
- Fournir des estimations pour tous les travaux réguliers d’entretien et de réparation; avoir une connaissance générale des contrats d’entretien.
- Veiller au suivi et à la gestion des comptes clients.
Expérience/compétences minimales
- Posséder au minimum 2 ans d'expérience pertinente en vente.
- Maîtriser parfaitement le français et l’anglais, tant à l’oral qu’à l’écrit.
- Être apte à travailler dans un environnement dynamique et fortement axé sur le travail d'équipe.
- Faire preuve de solides compétences en communication écrite et verbale afin de développer efficacement les attentes et les relations avec les clients internes et externes.
- Être motivé et capable de gérer plusieurs projets et responsabilités simultanés.
- Être très à l'aise dans un environnement technique utilisant les logiciels informatiques de Microsoft.
- Avoir un talent marqué pour la négociation et les ventes, être axé sur les résultats et posséder d’excellentes aptitudes pour la gestion du temps et l’organisation.
Expérience/compétences souhaitées
- Avoir de l’expérience dans l’industrie des ascenseurs serait un atout.
Otis est la plus grande entreprise au monde dans la fabrication, l’entretien et le dépannage d’ascenseurs, de monte-charges, d’escaliers mécaniques, de trottoirs roulants et d’autres systèmes de transport horizontal. Nous desservons une clientèle répartie dans plus de 200 pays et territoires et nous assurons l’entretien de plus de 2 millions d’ascenseurs, de monte-charges et d’escaliers mécaniques dans le monde. Notre système d'ascenseur Gen2®, notre technologie d'entraînement ReGenTM à faible consommation d'énergie et nos solutions d'escaliers mécaniques Link ont défini les normes de l’industrie en matière d'innovation et de rendement. Otis compte plus de 68 000 employés, dont des ingénieurs, des experts en technologie numérique, des spécialistes des ventes, des spécialistes fonctionnels, ainsi que des techniciens en usine et en clientèle. Nous sommes fiers d'être une équipe mondiale qui continue à relever les défis d'une entreprise performante et en constante évolution. Ensemble, nous créons de nouvelles idées et possibilités en collaborant au-delà des fuseaux horaires, des zones géographiques et des cultures pour mieux servir nos clients. Imaginez les possibilités!
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [email protected].
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