Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
Pay at Intact is about much more than just salary.
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Salary range (but not limited to):
80,700 - 98,700
Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):
10%
As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.
Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.
About the role
À propos du poste
Nous sommes à la recherche d'un.e expert.e en sinistre sur la route pour notre équipe de responsabilité civile!
Exigences relatives aux déplacements : Dans le cadre de vos fonctions, vous devrez gérer des dossiers principalement sur la rive nord de Montréal.
Ce que vous ferez :
- Enquêter sur des sinistres relativement complexes en matière de responsabilité civile en ligne commerciale et personnelle et ce, en communiquant de manière opportune et respectueuse avec les clients, les entrepreneurs, les consultants et toute autre partie concernée.
- Évaluer la responsabilité civile potentielle de l’assuré et des tierces parties en consultant des experts.
- Effectuer des tâches sur le terrain pour le compte des experts en sinistres internes.
- Fournir un service à la clientèle de qualité supérieure aux clients externes et internes, et répondre aux questions relatives au processus de réclamation.
- Documenter le dossier de sinistre en rencontrant toutes les parties concernées et en obtenant les rapports et déclarations appropriés des clients, des tiers, des évaluateurs, des experts en sinistres tiers, des demandeurs, des témoins, de la police et de tout autre expert pertinent afin de déterminer la couverture.
- Évaluer et analyser les informations recueillies, interpréter le libellé de la police d'assurance en matière de responsabilité civile, déterminer la couverture et évaluer les dommages.
- Dans les limites des pouvoirs établis, négocier avec les clients, les tiers, les demandeurs, les avocats et les assureurs pour régler les sinistres.
- Veiller à la gestion efficace des coûts.
- Maintenir une connaissance à jour des produits d'assurance, ainsi que de l'évaluation ou de l'enquête.
Ce que vous mettrez à profit :
- Détenir un certificat d’expert en sinistre (5A).
- Diplôme universitaire ou toute combinaison de formation et d’expérience jugée pertinente pour le poste.
- 5 à 7 ans d'expérience dans le traitement des réclamations de biens personnels et commerciaux avec au moins une partie de l'expérience acquise directement sur le terrain. Le traitement de réclamations en matière de responsabilité civile est un atout.
- Faire preuve d'une passion pour le service à la clientèle et posséder de solides compétences en communication écrite et verbale.
- Autonome et orienté(e) vers les objectifs, capable de travailler dans un environnement en évolution rapide.
- Forte aptitude à la technologie avec d'excellentes compétences informatiques.
- Solides compétences en matière de résolution de problèmes et de dépannage.
- Permis de conduire valide avec un bon dossier de conduite.
- Possibilité de voyager à court terme.
- Bilinguisme (français / anglais) – Nécessite de répondre aux appels et de fournir une prestation de services à une clientèle anglophone sur une base régulière.
Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.
We are an equal opportunity employer
At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.
We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.
As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
Learn more about our recruitment process and your candidate journey here.
Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.
If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
