WHO WE ARE
HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product.
OUR VALUES, OUR PASSION
At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other.
- Customer-Focused. Passionate Advocates
- Courage to Act. Do the Right Thing
- One Team. One Vision
- Think Long-Term. Ever-Evolving
- Be Exceptional. Inspire Greatness
POSITION SUMMARY
The underwriter is accountable for independently adjudicating residential mortgage applications by assessing borrower creditworthiness, property and collateral risk, and overall file integrity in accordance with approved credit policy, underwriting guidelines, and delegated lending authority. The role ensures sound and well-documented credit decisions, timely file turnaround, and compliance with regulatory, audit, and internal risk standards while supporting the Bank’s risk appetite and business objectives.
Credit Adjudication & Risk Management
- Review and decision mortgage applications within delegated lending authority
- Balance risk and opportunity by structuring solutions that meet client needs while maintaining policy adherence
- Ensure underwriting decisions are complete, accurate, meet established quality standards and regulatory expectations
- Escalate suspicious or material risk concerns to management in accordance with Bank requirements.
- Assess borrower, property, and collateral risk using a holistic, risk‑based approach to support prudent lending decisions.
- Identify, evaluate, document, and escalate exceptions in accordance with established approval protocols.
Business Performance & Operational Excellence
- Manage underwriting pipeline while consistently meeting service level expectations and quality standards.
- Maintain thorough and accurate system documentation, including decision rationale, conditions, and escalation records.
- Identify process inefficiencies and propose practical improvements to enhance turnaround times and consistency
- Maintain knowledge of products, policies, underwriting guidelines, and regulatory expectations to support consistent decision‑making and stakeholder confidence
Stakeholder Collaboration
- Work collaboratively with internal and external partners (e.g., Sales, Fulfillment, Risk,) to resolve issues and support sound credit outcomes
- Build and maintain effective working relationships with Brokers, Sales, Risk, and internal partners
- Provide clear, timely, and professional communication on credit decisions, conditions, and risk considerations.
- Support a strong risk culture by modeling disciplined underwriting practices and consistent application of policy.
- Excellent computer skills – Microsoft Office (Outlook, Word, Excel)
- Deep experience in credit and mortgage underwriting, including complex and non‑standard files
- Proven ability to exercise delegated lending authority and apply sound credit judgment
- Ability to influence outcomes through expertise, collaboration, and clear credit rationale
- Strong verbal and written communication skills (English/French as required)
- Ability to work independently and collaboratively within a team while effectively managing time, priorities, and workload
- Good understanding of the residential real estate market, real estate market trends, and industry lending practices.
Working Conditions Unique to Job
- Hybrid office environment
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Souscripteur(trice) bilingue
SOMMAIRE DU POSTE
Le ou la souscripteur(trice) est responsable d’évaluer et de rendre, de façon autonome, des décisions concernant les demandes de prêts hypothécaires résidentiels, en évaluant la solvabilité des emprunteurs, les risques liés à la propriété et aux garanties ainsi que l’intégrité globale des dossiers, conformément aux politiques de crédit approuvées, aux lignes directrices en matière de souscription et aux pouvoirs de prêt délégués.
La personne titulaire du poste veille à ce que les décisions de crédit soient rigoureuses et bien documentées, à ce que les dossiers soient traités dans les délais prescrits et à ce que les exigences réglementaires, d’audit et de gestion interne des risques soient respectées, tout en soutenant l’appétit pour le risque et les objectifs d’affaires de la Banque.
RESPONSABILITÉS PRINCIPALES
Évaluation du crédit et gestion des risques
- Examiner les demandes de prêts hypothécaires et rendre des décisions dans les limites des pouvoirs de prêt délégués.
- Trouver le juste équilibre entre le risque et les occasions d’affaires en structurant des solutions qui répondent aux besoins des clients tout en respectant les politiques établies.
- Veiller à ce que les décisions de souscription soient complètes et exactes et qu’elles respectent les normes de qualité établies ainsi que les exigences réglementaires.
- Signaler à la direction toute activité suspecte ou tout risque important, conformément aux exigences de la Banque.
- Évaluer les risques liés à l’emprunteur, à la propriété et aux garanties en adoptant une approche globale fondée sur le risque afin de soutenir des décisions de prêt prudentes.
- Identifier, évaluer et documenter les exceptions, puis les soumettre aux fins d’approbation conformément aux protocoles établis.
Rendement opérationnel et excellence des opérations
- Gérer efficacement le volume de dossiers de souscription tout en respectant systématiquement les attentes en matière de niveaux de service et les normes de qualité.
- Maintenir une documentation complète et exacte dans les systèmes, notamment la justification des décisions, les conditions et les dossiers d’escalade.
- Cerner les inefficacités des processus et proposer des améliorations pratiques afin d’accélérer les délais de traitement et d’assurer une plus grande uniformité.
- Maintenir à jour ses connaissances des produits, des politiques, des lignes directrices en matière de souscription et des exigences réglementaires afin de favoriser une prise de décision uniforme et de maintenir la confiance des parties prenantes.
Collaboration avec les parties prenantes
- Collaborer avec les partenaires internes et externes, notamment les équipes des Ventes, du Traitement des prêts et de la Gestion des risques, afin de résoudre les enjeux et de favoriser de solides décisions de crédit.
- Établir et maintenir des relations de travail efficaces avec les courtiers, les équipes des Ventes, de la Gestion des risques et les autres partenaires internes.
- Communiquer de façon claire, rapide et professionnelle les décisions de crédit, les conditions ainsi que les considérations liées au risque.
- Contribuer à une solide culture de gestion des risques en adoptant des pratiques de souscription rigoureuses et en appliquant les politiques de façon uniforme.
COMPÉTENCES ET EXPÉRIENCE REQUISES
- Solide expérience en crédit et en souscription hypothécaire, notamment dans l’évaluation de dossiers complexes et non standards.
- Capacité démontrée à exercer des pouvoirs de prêt délégués et à faire preuve d’un solide jugement en matière de crédit.
- Capacité à influencer les résultats grâce à son expertise, à la collaboration et à une justification claire des décisions de crédit.
- Excellentes aptitudes à communiquer, tant à l’oral qu’à l’écrit (le bilinguisme en français et en anglais est privilégié).
- Capacité à travailler de façon autonome ainsi qu’en collaboration avec une équipe, tout en gérant efficacement son temps, ses priorités et sa charge de travail.
- Bonne compréhension du marché immobilier résidentiel, de ses tendances ainsi que des pratiques de prêt du secteur.
- Excellentes compétences informatiques, notamment avec Microsoft Office (Outlook, Word et Excel)
WHY WORK AT HOMEEQUITY BANK?
Great Environment
HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way.
We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees.
A Dynamic Culture – With People at the Centre
We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023.
Growth and Opportunities
We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development.
Celebrating Great Work and People
We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders.
From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more.
Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity.
The Perks (for eligible employees)
HomeEquity Bank offers a competitive total rewards package that includes:
Extended health and dental benefits
Employee & Family Assistance Program
Employer-Matched Group Retirement Savings Plan
Employee Share Investment Plan
Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits
Employee corporate discount for GoodLife Fitness
HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Please note that our successful candidate is required to complete a background check.
Stay in the Know
Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work:
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Chip.ca
Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.
