Remarque : Il s’agit d’un poste temporaire d’une durée maximale de 12 semaines, en fonction des besoins commerciaux et opérationnels.
La sélection à ce poste demande une entrevue.
Ramasser et livrer des colis de façon courtoise et efficace dans le secteur attribué; vérifier chaque envoi pour voir s’il respecte les modalités de service de Federal Express Canada; assumer des fonctions complémentaires de service à la clientèle.
Special Note: This is a temporary position of up to 12 weeks based on business and operational needs
This is an interview position.
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions
- Livrer et ramasser les colis de manière efficace et prudente tout en représentant l’entreprise de manière professionnelle et en maintenant une apparence soignée, conforme à l’image publique de l’entreprise.
- Effectuer la sélection et l’inspection exactes et rapides des colis assignés, puis produire un rapport sur le nombre d’arrêts et les erreurs de tri.
- Suivre les pratiques recommandées et les procédures opérationnelles concernant les messagers et messagères, charger le véhicule et planifier sa tournée pour livrer ou ramasser efficacement les colis et veiller à la sécurité des biens de Federal Express et de ses clients, comme les colis, l’équipement et les véhicules.
- Chercher à obtenir plus d’envois de la part des clients actuels. Informer le Service des ventes des possibilités de vente et des changements dans le marché.
- Veiller à ce que les colis soient conformes aux modalités de service de FedEx, à ce qu’ils soient étiquetés convenablement et à ce que les documents soient lisibles et exacts. S’assurer que les clients ont une réserve suffisante de fournitures d’expédition de Federal Express.
- Faire fonctionner les systèmes informatisés de suivi et de répartition, en s’assurant d’y entrer les informations correctes
- Répondre aux questions des clients sur les modalités de service de Federal Express Canada et les tenir informés continuellement à propos de l’entreprise et de ses services de même que des exigences canadiennes, américaines et internationales.
- Démontrer sa connaissance des modalités de service et de l’équipement.
- Conduire un véhicule de façon prudente et efficace, en respectant toutes les réglementations gouvernementales et procédures de l’entreprise.
- Peut être appelé·e à charger ou à décharger des avions, des conteneurs ou les deux, peut aussi devoir trier et scanner des colis, selon les besoins et la charge de travail de la succursale.
- Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image
- Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
- Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
- Seeks additional business from current customers. Informs sales department of sales leads and market changes.
- Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials.
- Operates computerized tracking and dispatch systems ensuring input of correct information
- Answers customer's questions on Federal Express Canada's features of service and continually keeps customers informed about the company and its services as well as Canada, US and International requirements.
- Demonstrates proficiency in features of service and equipment.
- Operates vehicle safely and efficiently, complying with all government regulations and company procedures.
- May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.
Required Knowledge, Skills And Abilities
Minimum Education
High School Diploma or GED Equivalent
Minimum Experience
- None – No experience required
- Customer Service – 1 year (preferred)
Preferred Qualifications
Pay Transparency:
Pay
Additional Details: il s'agit d'un poste a temps partiel et vous devez être disponible du lundi a vendredi avec la possibilité de travailler les samedis de 8h30-17h00 ( les heures vont varier dépendamment du besoin opérationnel )
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
