Gestionnaire des livraisons client
- Laval, QC, Canada
Temps plein
La candidature s’ouvre dans un nouvel onglet.
Détails de l’emploi
- Type d’emploi
- Temps plein
- Postuler avant le
- Expérience
- 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
- Langue de l’annonce
- Anglais · Français
- Publié
Description originale de l’offre
Version française de cette offre bilingue.
Croesus fournit des solutions de gestion de patrimoine innovantes, performantes et sécuritaires, dont des systèmes de gestion de portefeuille, des outils de rééquilibrage de portefeuille et des interfaces de programmation d'applications (API). Ces solutions permettent aux professionnels de la gestion de patrimoine d'accroître leur productivité, d'enrichir leurs relations client, de prendre des décisions éclairées et d'optimiser la gestion de leurs actifs sous gestion. La mission de Croesus est d'offrir une expérience supérieure à ses clients, utilisateurs, partenaires et employés, et d'avoir un impact positif dans la communauté.
Avec plus de 200 employés dans ses bureaux de Montréal, Toronto et Genève, Croesus a remporté plusieurs prix de l'industrie à titre de fournisseur de solutions de grande qualité et d'employeur de choix.
- 2X per month, Happy hours, prepared by our Croesus Life Partner
Are you interested in this challenge? Do you believe you have the qualities and expertise required for this position? Please complete your application today.
Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.
Ce défi vous intéresse ? Pensez-vous posséder les qualités et l’expertise requises pour ce poste ? Veuillez soumettre votre candidature dès aujourd’hui.
Bien que toutes les candidatures soient examinées avec soin, nous ne contacterons que les personnes retenues. Nous vous remercions de l’intérêt que vous portez à Croesus.
Lire l’offre bilingue complète
Avec plus de 200 employés dans ses bureaux de Montréal, Toronto et Genève, Croesus a remporté plusieurs prix de l'industrie à titre de fournisseur de solutions de grande qualité et d'employeur de choix.
Position
Ensure the operational and relationship success of accounts by coordinating delivery activities, maintaining effective governance, and building trusting relationships with internal and external stakeholders.
The Delivery Manager serves as the central point of coordination between internal teams and clients to ensure predictable execution, seamless communication, and a high-quality customer experience.
Customer Relationship Management
- Serve as the primary point of contact for the client’s stakeholders.
- Build and maintain relationships based on trust.
- Provide proactive communication regarding project progress, risks, and challenges.
- Prepare for and lead follow-up meetings and governance committee meetings.
- Contribute to the satisfaction, retention, and growth of the accounts under your responsibility.
- Anticipate client concerns and propose action plans tailored to identified issues.
- Collaboration with Account Managers
- Coordinate delivery activities and deadlines.
- Track commitments, priorities, and dependencies across teams.
- Monitor project progress and resolve obstacles.
- Track incidents, change requests, and validation activities.
- Coordinate production rollouts and related activities.
- Identify, communicate, and mitigate risks that could affect delivery, service quality, or customer satisfaction.
- Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams, as well as external partners.
- Establish and maintain mechanisms to improve the visibility, predictability, and reliability of delivery commitments.
- Promote proactive decision-making by providing stakeholders with a clear view of progress, risks, dependencies, and potential impacts on timelines.
- Ensure alignment among the Product, Delivery, Development, and Support teams and customer stakeholders.
- Document decisions, follow-ups, and action plans.
- Maintain constant visibility into risks, dependencies, and priorities.
- Facilitate decision-making and escalate issues when necessary.
- Produce and maintain the performance metrics and dashboards necessary for governance.
- Ensure consistent communication and alignment among stakeholders around common objectives.
- Identify opportunities to improve processes and ways of working.
- Implement mechanisms that promote efficiency, quality, and predictability in delivery.
- Contribute to the evolution of governance and delivery management practices.
- Promote knowledge sharing and operational continuity.
- Participate in defining and adopting practices that promote operational excellence and improve the customer experience.
All internal meetings at Croesus are conducted in French, so a strong proficiency in French is mandatory.
- 7 to 12 years of experience in delivery, coordination, account management, or customer relationship management.
- Experience in a technology, software, SaaS, FinTech, or professional services environment.
- Proven experience coordinating multiple stakeholders, teams, and priorities.
- Experience managing environments with multiple dependencies and governance issues.
- Influential leadership.
- Excellent communication and collaboration skills.
- Stakeholder management.
- Proactive risk and dependency management.
- Strong organizational and prioritization skills.
- Ability to solve problems and motivate teams.
- Rigorous follow-through and execution.
- Ability to structure information and support decision-making.
- Understanding of technological and operational environments.
- Bilingual in French and English.
- À la carte vacations
- Annual salary + Corporate profit-sharing plan
- Hybrid work, 2 days a week in office (Laval &Montreal offices)
- Sports program
- Gym available at our Laval head office
- Telemedicine + group insurance (super useful for the family 😉 )
- Group RRSP
- Proximity to Montmorency & Mcgill metro
- Ongoing training and development plan
- Referral bonus
- Indoor and outdoor parking & electric car recharging
- Croesus boutique
- Beautifully renovated and spacious office
- Complimentary breakfast every morning
- 2X per month, Happy hours, prepared by our Croesus Life Partner
Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.
Ce défi vous intéresse ? Pensez-vous posséder les qualités et l’expertise requises pour ce poste ? Veuillez soumettre votre candidature dès aujourd’hui.
Bien que toutes les candidatures soient examinées avec soin, nous ne contacterons que les personnes retenues. Nous vous remercions de l’intérêt que vous portez à Croesus.
En savoir plus sur ce poste
Compétences
- Customer Relationship Management
Parrainage de visa
Aucune mention détectée dans l’offre
Mots-clés
- Customer Relationship Management
- Français
- Anglais