Office Support Specialist
Position Overview
The Office Support Specialist plays a key role in a fast-paced office environment by making high-volume outbound calls to vehicle owners and towing/pick-up shops. The primary focus of this role is gathering and documenting vehicle information, location details, and storage charges while following established client processes. Success in this position requires strong customer service skills, attention to detail, and the ability to manage repetitive tasks with accuracy and consistency.
Key Responsibilities
- Make outbound calls to vehicle owners and towing/pick-up shops to gather:
- Vehicle details
- Vehicle locations
- Storage charges and related information
- Manage a high call volume of approximately 80-100 calls per day while maintaining professionalism and accuracy.
- Enter customer and vendor information into company systems and document interactions according to client-specific processes.
- Perform repetitive administrative tasks while adhering to established workflows and procedures.
- Communicate professionally via phone and email to obtain information and answer questions.
- Use Microsoft Outlook to manage email correspondence and scheduling.
- Utilize basic Microsoft Excel functions, including copying and pasting data, to support daily operations.
- Work closely with a small team to ensure accurate information sharing and efficient operations.
- Deliver excellent customer service by actively listening, showing empathy, and providing clear information.
- Accept feedback constructively and contribute to a collaborative team environment.
Required Qualifications
- Minimum 1 year of customer service experience, either in:
- A call center environment, or
- An in-person customer-facing role (for designated positions)
- Strong verbal and written English communication skills.
- Experience using Microsoft Outlook for email and calendar management.
- Basic proficiency in Microsoft Excel, including data entry and copy/paste functions.
- Reliable transportation, as the office is not accessible by public transit.
- Ability to thrive in a fast-paced environment while handling high call volumes.
- Strong attention to detail and accuracy in data entry and information gathering.
- Ability to work independently and consistently perform repetitive tasks.
- Customer-focused mindset with excellent interpersonal skills.
- Open to coaching, feedback, and team collaboration.
Preferred Qualifications
The following are considered assets:
- General automotive knowledge.
- Experience processing point-of-sale (POS) payments.
- Previous experience working for:
- A towing company
- An insurance company
- Experience using Microsoft Teams.
- Prior experience interacting with insurance providers.
- Bilingual or multilingual language skills.
- Strong empathy and professionalism when assisting customers in stressful situations.
Work Environment
- Location: In-office position (not accessible by public transit)
- Transportation: Reliable personal transportation required
- Dress Code: Business casual
- Schedule: Monday to Friday, 40 hours per week
- Environment: Fast-paced, high-volume call center setting
- Additional Perks: Air-conditioned office and benefits available while on contract
Job Type & Location
This is a Contract position based out of Acheson, AB.
Pay and BenefitsThe pay range for this position is $18.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Workplace TypeThis is a fully onsite position in Acheson,AB.
À propos d'Aston Carter
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, l’acquisition de talents, les achats, la chaine d’approvisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de l’industrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service d’un grand nombre d’entreprises du classement Fortune 500. Nous sommes fiers d’avoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.
Aston Carter est un employeur souscrivant au principe de l’égalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de l’âge, de la couleur, de la religion, des origines nationales, du statut d’ancien combattant, d’un handicap, de l’orientation sexuelle, de l’identité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande d’accommodement raisonnable, tel que la modification ou l’ajustement du processus de demande d’emploi ou d’entrevue à cause d’un handicap, veuillez envoyer un courriel à [email protected] pour connaître d’autres options d’accommodement.
Ordonnance sur l’égalité des chances de San Francisco:
Conformément à l’Ordonnance sur l’égalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
Utilisation de l’intelligence artificielle (IA):
Nous pouvons utiliser l’intelligence artificielle (IA) pour soutenir certaines étapes de notre processus d’embauche, notamment la recherche, la présélection et l’évaluation des candidatures. L’IA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à l’aide d’outils d’IA.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
