Key Responsibilities
- Facilitate seamless training, business readiness, and hyper care transitions for impacted stakeholders, supporting readiness and successful adoption of new systems and processes.
- Collaborate with the OCM team to deliver effective change and training support.
- Participate in relevant requirements, process, and solution validation activities to build a strong understanding of the end-to-end user experience and identify impacts to training and business readiness.
- Monitor changes to business processes, requirements, and system functionality and identify corresponding impacts to training content and supporting materials.
- Support the Change Management Team by preparing documentation, developing training materials, and supporting communication and readiness activities throughout the project lifecycle.
- Develop and maintain role-based training materials, including instructor-led training presentations, exercises, facilitator guides, user guides, job aids, and other supporting learning assets.
- Translate complex system functionality and business processes into clear, practical learning content appropriate for operational and frontline audiences.
- Prepare detailed training delivery requirements for assigned learner groups, including session plans, learner prerequisites, exercises, materials, system requirements, and logistics.
- Coordinate learner populations, training schedules, attendance, and delivery logistics with business stakeholders and the OCM Change Lead.
- Personally facilitate and deliver instructor-led and hands-on systems training.
- Work with subject matter experts, Business Analysts, business owners, and operational stakeholders to validate the accuracy and completeness of training content.
- Maintain and refresh training materials as business decisions, processes, and system functionality evolve, including updates to screenshots, scenarios, exercises, and supporting reference materials.
- Support supplementary facilitators, SMEs, and business resources participating in training delivery to help maintain consistency in content and learner experience.
- Track training attendance, completion, learner feedback, outstanding populations, and training-related issues and provide regular updates to the OCM Change Lead.
- Identify training and adoption gaps and recommend appropriate remediation, reinforcement, or post-go-live learning support.
- Support post-implementation and hypercare activities by gathering feedback, identifying adoption issues, and helping transition knowledge and support to business teams.
- Serve as a key contributor on the Helm project team, collaborating with Project Management, OCM, business stakeholders, and technical resources to support successful implementation and adoption.
Additional Skills & Qualifications
- 5 years of experience in business change support, systems training, business analysis, learning delivery, or a related role within technology implementations.
- Experience developing and personally delivering instructor-led and systems-based training to end-user populations.
- Demonstrated ability to translate system functionality and business processes into clear, practical, role-based learning materials and exercises.
- Experience developing or adapting training presentations, facilitator guides, exercises, user guides, job aids, and other learning materials.
- Practical knowledge of adult learning and instructional design principles.
- Experience working within technology implementation projects and collaborating with OCM, Business Analysts, SMEs, project teams, and operational stakeholders.
- Ability to quickly build working knowledge of unfamiliar systems and business processes and identify implications of evolving requirements and solution changes.
- Strong facilitation, presentation, communication, and stakeholder coordination skills.
- Strong organizational skills with the ability to independently manage assigned training activities, learner groups, schedules, materials, and delivery requirements within established project direction.
Job Type & Location
This is a Contract position based out of Burnaby, BC.
Pay And Benefits
The pay range for this position is $10.00 - $10.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Job Type & Location
This is a Contract position based out of Burnaby, BC.
Workplace Type
This is a hybrid position in Burnaby,BC.
À propos d'Aston Carter
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.
Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.
Ordonnance sur légalité des chances de San Francisco: Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
Utilisation de lintelligence artificielle (IA): Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
