Job Title: Billing Analyst
Job Description
The Billing Analyst supports the full billing and accounts receivable cycle by preparing and reviewing billing documents, analyzing patient and insurance accounts, and resolving billing issues in a fast-paced healthcare environment. This role involves frequent interaction with patients, insurance companies, and internal stakeholders to ensure accurate billing, timely collections, and continuous improvement of billing processes and systems.
Responsibilities
- Prepare, print, and organize billing documents accurately and on time.
- Review and process patient and insurance accounts one by one to ensure accuracy and completeness.
- Analyze accounts to identify discrepancies, billing issues, and items requiring follow-up or correction.
- Follow up with insurance companies to resolve billing questions, denials, and outstanding claims.
- Communicate professionally with patients and insurance companies to address billing inquiries, payment questions, and account issues.
- Handle challenging conversations with patients and customers regarding outstanding balances and collections in a respectful and solution-focused manner.
- Perform collections activities with customers, including contacting patients about overdue accounts and arranging payment plans when appropriate.
- Monitor and manage accounts receivable, including reviewing and working aging reports to reduce overdue balances.
- Investigate and resolve billing issues promptly, escalating complex matters as needed.
- Enter and update billing and account data accurately into billing systems and spreadsheets.
- Use Microsoft Excel to perform data entry, run reports, and apply basic formulas, including VLOOKUP and HLOOKUP, to analyze billing and accounts receivable data.
- Collaborate with internal teams across multiple departments to support continuous improvements in billing operations and systems.
- Provide high-quality customer service to patients, insurance representatives, and internal stakeholders by responding promptly and professionally to inquiries.
- Maintain strong attention to detail to ensure accuracy in billing, collections, and account documentation.
- Adhere to organizational policies, procedures, and deadlines, including specific scheduling and time-off requirements during holiday periods.
Essential Skills
- Experience in billing and accounts receivable, including working with aging reports and collections.
- Proficiency in handling billing inquiries, resolving billing issues, and supporting collections activities.
- Strong customer service skills, with the ability to communicate clearly and professionally with patients and insurance companies.
- Comfort working with challenging conversations related to collections and sensitive financial discussions.
- Strong attention to detail and accuracy when reviewing and processing accounts and billing documents.
- Proficiency with Microsoft Office, including Microsoft Outlook and Microsoft Excel.
- Ability to perform basic Excel tasks, including data entry, formulas, and use of VLOOKUP and HLOOKUP functions.
- Experience working with billing systems and performing accurate data entry.
- Familiarity with the hospital, healthcare, and medical insurance industries.
- Experience using EPIC software in a healthcare or hospital billing environment.
- Ability to manage multiple tasks and accounts in a structured and organized manner.
Work Environment
This role is based on-site in a downtown office building.
Job Type & LocationThis is a Contract position based out of Toronto, ON.
Pay and BenefitsThe pay range for this position is $26.00 - $28.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Job Type & LocationThis is a Contract position based out of Toronto, ON.
Workplace TypeThis is a hybrid position in Toronto,ON.
À propos d'Aston Carter
Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.
Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.
Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à astoncarteraccommodation@astoncarter.com pour connaître dautres options daccommodement.
Ordonnance sur légalité des chances de San Francisco:
Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.
Utilisation de lintelligence artificielle (IA):
Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
